STORE POLICY

Customer Care

Privacy & Safety

Philly Finest Hair Salon Inc. never stores your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.

Chargeback Policy

When placing an order with Philly Finest Hair Salon Inc. online or in stores, customer agrees to the following Chargeback policy.

 

Customer agrees that Philly Finest Hair Salon Inc.  is not responsible for any lost, stolen, or damaged items during transit. Customer agrees to purchase Route Package Protection as insurance, otherwise, in cases where items are lost, stolen, or damaged during transit, the customer agrees they will file a claim directly with the shipping carrier in order to be refunded. Philly Finest Hair Salon Inc. will not be held responsible, and customer agrees that a chargeback against Philly Finest Hair Salon Inc. will not be filed in cases where packages are lost, stolen, or damaged during shipping.  

 

Customer agrees that in cases where they are not satisfied with the quality of products received, Philly Finest Hair Salon Inc. accept returns for store credit within 10-business days of delivery in accordance with the stated Return and Exchange policy. Items cannot be returned or exchanged for a refund other than for a store credit. Customer agrees Philly Finest Hair Salon Inc. will not be responsible for processing returns and exchanges outside of the 10-day and customer will not file a chargeback when return and exchanges are not honored outside of the 10-day policy.

 

Customer understands that once they have filed a chargeback against Philly Finest Hair Salon Inc. they will be barred for placing any future orders online or in-stores. Any future order customer places after filing a chargeback will be immediately canceled.

 

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Affirm

  • ApplePay

  • Offline Payments