Returns & Exchanges
Return & Exchange Policy
Any order placed on Philly Finest Hair Salon Inc. site is eligible for store credit only within 10 days of the delivery date, as long as the order remains in its original condition. Items cannot be returned or exchanged for a refund other than for a store credit.
To be eligible for store credit, any merchandise including hair extensions can not be removed from their original packaging, washed, brushed, finger-combed, installed, chemically processed, or tampered with in any way. Please delicately inspect the hair extensions upon receipt. Once the lace on closures, frontals, and wigs are cut, it will *no longer* be eligible for return for store credit.
Once an order is submitted, it may not be canceled or refunded. We encourage customers to review their order details carefully before submitting their order.
We are not accepting exchanges. If you want to exchange your items for another product, you must return your original order first, then place a new order.
To start a return, please email us at CustomerService@PhillyFinest.com, include your order number, the reason for the return, and the item(s) you are returning. Once you have done so, we will email you with return instructions. All items must be shipped back unopened in the original packaging and untampered with. Once we receive and inspect your return, we will issue a store credit. Please allow up to 5 business days once your order has been received to receive a store credit. Items can be returned at our Salon. Orders returned without written email notification or without using the provided Philly Finest Hair Salon Inc. return label will not be accepted.
Our customer service team is available Tuesday through Friday from 9 am to 5 pm & Saturday 9 am to 2pm EST to assist you with any questions or concerns you might have. Contact us directly at CustomerService@PhillyFinest.com, or call us at 727.328.7971. You can also submit your information through the contact form, and a member of our service team will get back to you during business hours.