FAQ

Frequently asked questions

When will my order be shipped?


Our standard processing time for orders is 1 to 3 business days. Standard shipping time within the continental U.S is another 3-5 business days. Processing time does not include weekends and holidays. You will receive an order confirmation email and then a shipping confirmation email with your tracking number. Your estimated delivery time is calculated from the day your order is shipped, not when it is placed. Example 1: An order is placed at 8:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

Example 2: An order is placed at 9:30 am EST on Friday. It will be processed and shipped on the following Monday.




When will I receive my tracking number?


You will receive a shipment confirmation email and tracking number within 24-72 hours of your order being processed.




How long does it take to receive my order?


All orders are typical deliverer on business days, Monday through Friday. Some orders are not delivered on weekends.

Orders shipped with standard shipping are processed and shipped within 1 to 3 business days. Orders are delivered by the postal carrier within 3 to 5 business days.


Philly Finest Hair Salon Inc. is not responsible for lost or delayed packages due to an incorrect address entered at checkout. The customer is responsible for ensuring all shipping information is correct upon checkout.
Philly Finest Hair Salon Inc. is not responsible for errors or delays caused by the shipping company.




Insurance Protection Plan


Please file a claim within 15 days directly with Route Package Protection here: https://claims.route.com/.




My package says delivered, but I haven't received my package- what do I do?


Once your order has been shipped from our warehouse, Philly Finest Hair Salon Inc. is not responsible any lost, stolen, or damaged packages. Please make sure to purchase Route Package Protection at checkout for insurance coverage if your package is lost, stolen, or damaged. Please file a claim within 15 days here directly with Route Package Protection here: https://claims.route.com/. You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.




Do We Ship to P.O. Boxes?


We only ship to P.O. boxes when using standard shipping. If you are signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery.




What Type of Payments Do You Accept?


We accept all major credit cards (Visa, MasterCard, and American Express), PayPal, Apple Pay and Affirm.




Why is my transaction not going through?


Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement. Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.




Why did customer care email me to verify my order?


Orders over $500 may require additional verification prior to shipping. Our Customer Care team will contact you if this is required for your order.




Does Philly Finest Hair Salon Inc. keep my personal credit card information?


Philly Finest Hair Salon Inc. never stores your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.





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